Terms and Conditions

enVision Pergolas LLC Website Terms and Conditions, Privacy Policy, and SMS Terms

Last Updated: May 5, 2026
Company: enVision Pergolas LLC
Owner Contact Email: info@envisionpergola.com
Website/Application: This website, related online forms, landing pages, digital communications, and any related online services operated by enVision Pergolas LLC are referred to in this document as the “Application,” “Website,” “Service,” “we,” “us,” or “our.”

This document contains three parts:

1. Website Terms and Conditions
2. Privacy Policy
3. SMS Terms and Conditions

Please read this document carefully. By accessing or using the Website, submitting information, requesting a quote, purchasing products or services, communicating with us, or opting in to receive SMS messages, you agree to the terms that apply to your use.

1. Website Terms and Conditions

1.1 Overview

These Terms govern your use of this Application and any related Agreement or legal relationship with enVision Pergolas LLC in a legally binding way.

Capitalized words are defined in the relevant dedicated section of this document.

This Application is provided by:

enVision Pergolas LLC
Owner Contact Email: info@envisionpergola.com

1.2 What Users Should Know at a Glance

• Certain provisions may apply differently depending on whether a User is a Consumer, Business User, U.S. resident, European Consumer, or resident of another jurisdiction.
• The right of withdrawal described in these Terms applies only to European Consumers where applicable law requires it.
• The right of withdrawal, also commonly called the right of cancellation in the United Kingdom, is consistently referred to as the “right of withdrawal” in this document.
• Product descriptions, renderings, photographs, dimensions, colors, images, videos, and specifications shown on the Website are for general informational purposes unless expressly included in a signed written agreement.
• Any final project scope, price, payment schedule, permits, engineering, installation terms, warranty, and cancellation rights are governed by the signed proposal, purchase agreement, invoice, change order, or other written contract between the customer and enVision Pergolas LLC.

1.3 Terms of Use

Unless otherwise specified, the terms of use in this section apply generally when using this Application.

Single or additional conditions of use or access may apply in specific scenarios and, in such cases, are additionally indicated within this document or in a separate written agreement.

By using this Application, Users confirm that there are no restrictions on their use in terms of being Consumers or Business Users, unless a specific feature, offer, product, service, or legal requirement states otherwise.

1.4 Account Registration

To use certain features of the Service, Users may be required to register or create a User account by providing all required data or information in a complete, accurate, and truthful manner.

Users may also use portions of the Service without registering or creating a User account; however, this may limit the availability of certain features or functions.

Users are responsible for keeping login credentials confidential and secure. Users are required to choose passwords that meet the highest standards of strength permitted by this Application.

By registering, Users agree to be fully responsible for all activities that occur under their username, password, or account.

Users must immediately and clearly inform enVision Pergolas LLC using the contact details in this document if they believe their account, access credentials, or personal data have been violated, disclosed without authorization, stolen, or otherwise compromised.

1.5 Account Termination

Users may terminate their account and stop using the Service at any time by directly contacting enVision Pergolas LLC at the contact information provided in this document.

1.6 Account Suspension and Deletion

enVision Pergolas LLC reserves the right, at its sole discretion, to suspend, restrict, or delete any User account at any time and without notice if we believe the account is inappropriate, offensive, fraudulent, unlawful, harmful, inactive, or in violation of these Terms.

Suspension or deletion of User accounts does not entitle Users to compensation, damages, refunds, or reimbursement unless required by applicable law or a separate written agreement.

Suspension or deletion of an account for reasons attributable to the User does not relieve the User from paying any applicable fees, amounts owed, or contractual obligations.

1.7 Website Content and Intellectual Property

Unless otherwise specified or clearly recognizable, all content available on this Application is owned by, licensed to, or provided by enVision Pergolas LLC or its licensors.

This includes, without limitation, text, logos, graphics, photographs, renderings, videos, product descriptions, designs, layouts, software, code, documents, forms, trade names, trademarks, service marks, and all other materials appearing on or through the Website.

We use reasonable efforts to ensure that content provided on this Application does not infringe applicable law or third-party rights. However, it may not always be possible to guarantee such a result. Users are asked to report related concerns using the contact information provided in this document.

All intellectual property rights are reserved. Users may not copy, download, share, modify, translate, transform, publish, transmit, sell, sublicense, edit, assign, transfer, scrape, harvest, or create derivative works from the content available on this Application except as necessary for normal personal use of the Service or as expressly authorized in writing by enVision Pergolas LLC.

Where explicitly stated on this Application, the User may download, copy, or share certain content solely for personal and non-commercial use, provided that copyright notices, trademark notices, and other required attributions remain intact.

Any statutory limitation or exception to copyright remains unaffected.

1.8 Trademarks and Brand Protection

The names “enVision Pergola,” “enVision Pergolas,” “enVision Pergolas LLC,” associated logos, designs, marks, slogans, and other brand identifiers are the property of enVision Pergolas LLC or its licensors.

No User may use our name, logo, brand identity, product images, renderings, proposals, marketing materials, or other intellectual property in a manner that suggests ownership, agency, dealership, sponsorship, partnership, affiliation, endorsement, or authorization unless expressly approved in a signed written agreement by enVision Pergolas LLC.

1.9 Access to External Resources

Through this Application, Users may have access to external resources, websites, applications, payment processors, financing providers, scheduling tools, social media platforms, maps, videos, or third-party services.

Users acknowledge and accept that enVision Pergolas LLC has no control over such third-party resources and is not responsible for their content, availability, privacy practices, security, accuracy, or terms.

Any conditions applicable to third-party resources are governed by the third party’s own terms and policies.

1.10 Acceptable Use

This Application and the Service may only be used for lawful purposes, within the scope for which they are provided, under these Terms and applicable law.

Users are solely responsible for ensuring that their use of this Application and the Service does not violate any applicable law, regulation, contract, or third-party right.

Users may not:

• Violate laws, regulations, or these Terms;
• Infringe any intellectual property, privacy, publicity, contractual, or other third-party rights;
• Use the Website for fraudulent, misleading, abusive, harassing, unlawful, or harmful purposes;
• Attempt to gain unauthorized access to any account, system, server, database, or network;
• Interfere with the security, availability, or performance of the Website;
• Upload or transmit viruses, malware, malicious code, or harmful files;
• Scrape, copy, harvest, or collect Website content or User data without authorization;
• Impersonate any person, company, employee, dealer, contractor, representative, or agent of enVision Pergolas LLC;
• Use enVision Pergolas LLC’s name, logos, proposal forms, product images, drawings, renderings, or other materials without written authorization;
• Considerably impair enVision Pergolas LLC’s legitimate interests; or
• Offend, threaten, defame, or harm enVision Pergolas LLC, its employees, customers, vendors, Users, or any third party.

We reserve the right to take appropriate measures to protect our legitimate interests, including denying access, terminating contracts, reporting misconduct to competent authorities, or pursuing legal remedies.

1.11 Website Information Is Not a Final Construction Contract

Information on this Website is provided for general informational, marketing, and communication purposes. Website content does not create a final construction contract, installation agreement, engineering commitment, permit obligation, product order, warranty, or binding sales agreement unless expressly incorporated into a separate written agreement signed or accepted by enVision Pergolas LLC.

Project-specific terms may vary based on location, site conditions, engineering requirements, permitting authorities, homeowner association requirements, access limitations, product availability, labor availability, shipping, and other factors.

1.12 Terms and Conditions of Sale

Paid Products and Services

Some products or services provided through or related to this Application may be offered on the basis of payment.

The fees, duration, specifications, conditions, payment schedule, warranty terms, cancellation rights, and other terms applicable to the purchase of products or services are described in the relevant proposal, invoice, checkout process, order summary, quote, written contract, or dedicated section of the Website.

Product Descriptions

Prices, descriptions, dimensions, colors, renderings, photographs, designs, drawings, videos, specifications, and availability of products are outlined in the relevant sections of this Application or in project documents and are subject to change unless fixed in a written agreement.

While products are presented with reasonable accuracy, Website representations are for reference only and do not create a warranty as to the characteristics of the purchased product unless expressly stated in a signed written agreement.

The final characteristics of the selected product or service will be outlined during the purchasing process or in the applicable written agreement.

Purchasing Process

Any steps taken from choosing a product or service to order submission form part of the purchasing process.

The purchasing process may include:

• Selecting the desired product or service;
• Providing project information, measurements, photos, surveys, drawings, site details, or other requested information;
• Reviewing pricing, specifications, and terms;
• Approving a proposal, quote, invoice, order summary, or written agreement;
• Paying any required deposit, progress payment, fabrication payment, shipping payment, final payment, or other amount due; and
• Cooperating with permitting, engineering, fabrication, delivery, installation, inspection, and closeout requirements where applicable.

Order Submission

When a User submits an order, accepts a quote, signs a proposal, pays an invoice, or otherwise authorizes a purchase, the following applies unless a separate written agreement states otherwise:

• The submission creates an obligation to pay the price, taxes, and any applicable fees, expenses, shipping charges, permit fees, engineering costs, installation charges, or other amounts specified;
• If the purchased product or service requires active input from the User, the User must cooperate by providing accurate and timely information, approvals, access, documents, specifications, and decisions;
• Upon submission, Users may receive a receipt, confirmation, invoice, or other communication confirming that the order or request has been received; and
• All notices related to the purchasing process may be sent to the email address, phone number, billing address, or other contact method provided by the User.

Prices

Users are informed during the purchasing process or in the applicable quote, proposal, invoice, or written agreement about any fees, taxes, and costs they will be charged, including delivery, installation, permit, engineering, or other charges where applicable.

Prices may be displayed either exclusive or inclusive of applicable fees, taxes, and costs depending on the section of the Website, quote, proposal, or agreement.

Methods of Payment

Information related to accepted payment methods is made available during the purchasing process.

Some payment methods may be available subject to additional conditions, processing fees, limits, third-party terms, or approval.

Payments may be independently processed through third-party payment providers. enVision Pergolas LLC does not collect or store full credit card numbers through the Website unless expressly stated. We may receive confirmation once a payment has been successfully completed.

If payment fails, is reversed, is disputed, is charged back, is refused by a payment provider, or is not timely received, enVision Pergolas LLC is under no obligation to fulfill the purchase order, continue work, release materials, schedule installation, or provide products or services unless required by law or a separate written agreement.

Any costs, fees, delays, damages, or expenses resulting from failed, refused, disputed, or reversed payment may be borne by the User to the fullest extent permitted by law and the applicable agreement.

Retention of Product Ownership

Until payment of the total purchase price and all amounts owed are received by enVision Pergolas LLC, any products, materials, components, drawings, documents, or deliverables ordered shall not become the User’s property unless a separate written agreement states otherwise.

Delivery

Deliveries are made to the address indicated by the User and in the manner specified in the order summary, quote, invoice, contract, or other applicable agreement.

Upon delivery, Users must inspect the delivery and report visible damage, shortages, or anomalies without undue delay using the contact details provided in this document or as described in delivery documents.

Users may refuse visibly damaged deliveries where permitted by applicable shipping or delivery procedures.

Goods are delivered to the countries, states, territories, or locations specified in the applicable section of the Website or written agreement.

Delivery times are estimates unless expressly guaranteed in writing. Delays may occur due to manufacturing, shipping, customs, port delays, weather, supply chain issues, labor availability, permitting, site readiness, force majeure, or other causes beyond our reasonable control.

Failed Delivery

enVision Pergolas LLC cannot be held responsible for delivery errors due to inaccurate, incomplete, inaccessible, or unsafe delivery information provided by the User, nor for damages or delays after handover to a carrier arranged by the User.

If goods are not received, accepted, or collected at the agreed time or within the applicable deadline, the goods may be returned, stored, rescheduled, or otherwise handled as reasonably necessary. Unless otherwise agreed, any additional delivery attempt, storage cost, handling cost, or related expense may be at the User’s expense.

1.13 Permits, Engineering, Site Conditions, and Installation

Where applicable, permits, engineering, inspections, surveys, homeowner association approvals, building department comments, site preparation, utility locating, access, concrete, footings, electrical work, drainage, and other project-specific requirements will be governed by the written proposal, contract, scope of work, and applicable law.

Unless expressly included in writing, Website content does not include or guarantee:

• Permit approval;
• Engineering approval in every jurisdiction;
• Homeowner association approval;
• Compliance with every local code, site-specific condition, or owner-requested modification;
• Electrical, plumbing, drainage, landscaping, concrete, demolition, relocation, or other work outside the written scope;
• Correction of pre-existing code violations, accessibility issues, site defects, title issues, survey issues, easement issues, setback issues, or owner-created conditions; or
• Any governmental or third-party approval.

Users must provide accurate site information and cooperate in good faith with permitting, engineering, inspection, and installation requirements.

1.14 User Rights

Right of Withdrawal for European Consumers

Unless exceptions apply, Users who qualify as European Consumers may be eligible to withdraw from certain online or distance contracts within the period specified below, generally 14 days, for any reason and without justification.

Users who do not qualify as European Consumers cannot benefit from the right described in this section unless another applicable law grants similar rights.

Exercising the Right of Withdrawal

To exercise the right of withdrawal, European Consumers must send enVision Pergolas LLC an unequivocal statement of their intention to withdraw from the contract using the contact information provided in this document.

Users may use the model withdrawal form included in this document, but are not required to do so. To meet the deadline, Users must send the withdrawal notice before the withdrawal period expires.

When the Withdrawal Period Expires

For the purchase of goods, the withdrawal period expires 14 days after the day on which the User or a third party designated by the User, other than the carrier, takes physical possession of the goods.

For several goods ordered together but delivered separately, or for a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the User or a third party designated by the User, other than the carrier, acquires physical possession of the last good, lot, or piece.

Effects of Withdrawal

Users who correctly withdraw from a contract will be reimbursed for all payments made to enVision Pergolas LLC, including, where applicable, standard delivery costs.

Additional costs resulting from the User’s choice of a delivery method other than the least expensive standard delivery method offered by enVision Pergolas LLC will not be reimbursed.

Reimbursement will be made without undue delay and no later than 14 days from the day on which enVision Pergolas LLC is informed of the User’s decision to withdraw, unless applicable law permits withholding reimbursement until goods are received back or proof of return is supplied.

Unless otherwise agreed, reimbursement will be made using the same payment method used for the initial transaction.

Return of Physical Goods

Unless enVision Pergolas LLC offers to collect the goods, Users must send back or hand over the goods without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw.

The deadline is met if the goods are handed to the carrier before the expiration of the 14-day return period.

Users are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The costs of returning goods are borne by the User unless applicable law or a written agreement states otherwise.

Exceptions to Withdrawal Rights

The right of withdrawal may not apply to certain products or services, including customized, made-to-order, fabricated, personalized, specially ordered, project-specific, installed, or partially performed products or services where applicable law permits an exception.

1.15 Legal Guarantee of Conformity for Goods

Under EU law, European Consumers may have a legal guarantee of conformity for goods for at least two years after delivery. This means that traders must ensure that goods have the promised quality or the quality, functionality, and characteristics that can reasonably be expected.

Where Users qualify as European Consumers, the legal guarantee of conformity applies in accordance with the laws of the country of their habitual residence. National laws may provide broader rights.

Consumers who do not qualify as European Consumers may benefit from legal guarantee, warranty, or consumer-protection rights in accordance with the law of their jurisdiction.

1.16 U.S. Users — Disclaimer of Warranties

This Application is provided strictly on an “as is” and “as available” basis. Use of the Service is at the User’s own risk.

To the maximum extent permitted by applicable law, enVision Pergolas LLC expressly disclaims all conditions, representations, and warranties, whether express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, availability, or non-infringement of third-party rights.

No advice or information, whether oral or written, obtained by a User from enVision Pergolas LLC or through the Service creates any warranty not expressly stated in a written agreement.

Without limiting the foregoing, enVision Pergolas LLC does not warrant that:

• Website content is always accurate, reliable, complete, or current;
• The Service will meet Users’ requirements;
• The Service will be available at any particular time or location, uninterrupted, secure, or error-free;
• Defects or errors will be corrected;
• The Service is free of viruses or harmful components;
• Any content downloaded or obtained through the Service will be safe or error-free; or
• Any third-party product or service advertised, linked, or referenced through the Service will meet Users’ expectations.

Federal law, state law, and other jurisdictions may not allow exclusion or limitation of certain implied warranties. The above exclusions may not apply to all Users. These Terms give Users specific legal rights, and Users may also have other rights that vary by jurisdiction. The disclaimers and exclusions in these Terms do not apply to the extent prohibited by applicable law.

1.17 U.S. Users — Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall enVision Pergolas LLC, its subsidiaries, affiliates, members, managers, officers, directors, employees, agents, contractors, suppliers, vendors, licensors, partners, or representatives be liable for:

• Any indirect, punitive, incidental, special, consequential, exemplary, or enhanced damages;
• Loss of profits, revenue, goodwill, use, data, business opportunity, or other intangible losses;
• Damages arising out of or related to the use of, or inability to use, the Service;
• Hacking, tampering, unauthorized access, or unauthorized use of the Service, User accounts, or information;
• Errors, mistakes, or inaccuracies of content;
• Personal injury or property damage resulting from access to or use of the Service;
• Unauthorized access to or use of secure servers or personal information stored therein;
• Interruption or cessation of transmission to or from the Service;
• Bugs, viruses, trojan horses, or similar harmful code transmitted through the Service;
• Errors or omissions in content or loss or damage incurred as a result of content posted, emailed, transmitted, or otherwise made available through the Service; or
• Defamatory, offensive, unlawful, or harmful conduct of any User or third party.

To the maximum extent permitted by law, enVision Pergolas LLC’s total liability for any claims, proceedings, liabilities, obligations, damages, losses, or costs shall not exceed the amount paid by the User to enVision Pergolas LLC in the preceding 12 months or the duration of the agreement between enVision Pergolas LLC and the User, whichever is shorter.

This limitation applies regardless of legal theory, including contract, tort, negligence, strict liability, warranty, statute, or otherwise, even if enVision Pergolas LLC has been advised of the possibility of damages.

Some jurisdictions do not allow certain exclusions or limitations. The limitations in this section apply only to the fullest extent permitted by law.

1.18 Indemnification

The User agrees to defend, indemnify, and hold harmless enVision Pergolas LLC and its subsidiaries, affiliates, members, managers, officers, directors, employees, agents, contractors, suppliers, vendors, licensors, partners, and representatives from and against any claims, demands, damages, obligations, losses, liabilities, costs, debts, and expenses, including legal fees and expenses, arising from:

• User’s use of and access to the Service;
• Any data, content, or information transmitted, submitted, or received by User;
• User’s violation of these Terms;
• User’s breach of any representation, warranty, or obligation;
• User’s violation of third-party rights, including privacy or intellectual property rights;
• User’s violation of any law, rule, regulation, ordinance, or order;
• Content submitted from User’s account or using User’s credentials;
• Misleading, false, inaccurate, incomplete, or unauthorized information provided by User;
• User’s willful misconduct, negligence, fraud, or misuse of the Service; or
• Third-party access using User’s account, username, password, device, or other security measure.

1.19 Australian Users

Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State or Territory legislation that cannot be excluded, restricted, or modified.

To the fullest extent permitted by law, our liability to Australian Users, including liability for breach of a non-excludable right and liability not otherwise excluded under these Terms, is limited, at our sole discretion, to re-performance of the services or payment of the cost of having the services supplied again.

1.20 No Waiver

enVision Pergolas LLC’s failure to assert any right or provision under these Terms does not constitute a waiver of such right or provision.

No waiver is a further or continuing waiver of such term or any other term.

1.21 Service Interruption

To ensure the best possible service level, enVision Pergolas LLC reserves the right to interrupt the Service for maintenance, system updates, security, operational needs, or any other changes, with appropriate notice where reasonable.

Within the limits of law, enVision Pergolas LLC may suspend, restrict, or terminate the Service altogether. If the Service is terminated, enVision Pergolas LLC will cooperate with Users as required by applicable law regarding access to or deletion of personal data.

The Service may be unavailable due to reasons outside our reasonable control, including labor actions, infrastructure breakdowns, internet outages, cyberattacks, hosting failures, telecommunications failures, power outages, weather events, natural disasters, governmental action, war, terrorism, supply chain disruption, or other force majeure events.

1.22 Service Reselling

Users may not reproduce, duplicate, copy, sell, resell, license, exploit, or commercially use any portion of this Application or the Service without enVision Pergolas LLC’s express prior written permission, granted directly or through a legitimate written reseller, dealer, or partner program.

1.23 Privacy Policy

To learn more about how we collect, use, share, retain, and protect personal data, Users should review the Privacy Policy included in this document.

1.24 Changes to These Terms

enVision Pergolas LLC reserves the right to amend, update, or otherwise modify these Terms at any time.

Where required by law, we will provide notice of material changes. Continued use of the Service after updated Terms are posted or otherwise made available means the User accepts the revised Terms.

If Users do not wish to be bound by revised Terms, they must stop using the Service.

The applicable previous version will govern the relationship prior to acceptance of the revised Terms, unless applicable law states otherwise. Users may request a previous version by contacting us.

1.25 Assignment

enVision Pergolas LLC may transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking Users’ legitimate interests into account.

Users may not assign or transfer their rights or obligations under these Terms without written permission from enVision Pergolas LLC.

1.26 Contacts

All communications relating to use of this Application must be sent to:

enVision Pergolas LLC
Email: info@envisionpergola.com

1.27 Severability

If any provision of these Terms is deemed invalid or unenforceable under applicable law, the invalidity or unenforceability of that provision does not affect the validity of the remaining provisions.

U.S. Users

Any invalid or unenforceable provision will be interpreted, construed, and reformed to the extent reasonably required to render it valid, enforceable, and consistent with its original intent.

These Terms constitute the entire agreement between Users and enVision Pergolas LLC with respect to the subject matter of this Website and supersede prior communications between the parties regarding such subject matter, except for signed proposals, invoices, contracts, order forms, warranty documents, change orders, or other written agreements that expressly govern a specific transaction.

EU Users

Should any provision of these Terms be or be deemed void, invalid, or unenforceable, the parties shall do their best to find an amicable agreement on valid and enforceable provisions that substitute the void, invalid, or unenforceable parts.

If no agreement is reached, the void, invalid, or unenforceable provisions shall be replaced by applicable statutory provisions where permitted or required by applicable law.

The invalidity of a particular provision shall not nullify the entire Agreement unless the severed provision is essential to the Agreement or the remaining provisions would create unacceptable hardship for either party.

1.28 Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles, except where applicable consumer protection law provides otherwise.

Exception for European Consumers

If the User qualifies as a European Consumer and has habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail where required by law.

1.29 Venue and Jurisdiction

To the maximum extent permitted by law, the exclusive venue for any dispute arising out of or connected to these Terms, the Website, or the Service shall be the state or federal courts located in Florida, United States, in the county where enVision Pergolas LLC maintains its principal place of business or where venue is otherwise proper under applicable law.

Exception for European Consumers

The above venue provision does not apply to Users who qualify as European Consumers, nor to Consumers based in Switzerland, Norway, Iceland, or any jurisdiction where such limitation is prohibited by law.

1.30 Dispute Resolution and Amicable Resolution

Users may bring disputes to enVision Pergolas LLC by contacting us at the email address provided in this document. We will attempt to resolve disputes amicably where appropriate.

Users may submit a complaint including a brief description and, if applicable, details of the related order, purchase, account, or communication.

We will process complaints without undue delay and generally within 21 days of receiving them where reasonably possible.

Nothing in this section limits any User’s rights that cannot be waived under applicable law.

1.31 Model Withdrawal Form for European Consumers

Addressed to:

enVision Pergolas LLC
Email: info@envisionpergola.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods or provision of the following service:

Description of goods/services: _____________________________________________

Ordered on: _____________________________________________

Received on: _____________________________________________

Name of consumer(s): _____________________________________________

Address of consumer(s): _____________________________________________

Date: _____________________________________________

Signature, if this form is submitted on paper: _____________________________________________

1.32 Definitions

Agreement means any legally binding or contractual relationship between enVision Pergolas LLC and the User, governed by these Terms or another applicable written agreement.

Application, Website, or Service means the property, website, forms, pages, communication tools, and related digital services that enable the provision of information, products, services, communications, or transactions by enVision Pergolas LLC.

Business User means any User that does not qualify as a Consumer.

Consumer means any User qualifying as a natural person who accesses goods or services for personal use or acts for purposes outside their trade, business, craft, or profession.

European or Europe applies where a User is physically present or has registered offices within the European Union or another jurisdiction that grants substantially similar consumer protection rights referenced in this document.

Owner, we, us, or our means enVision Pergolas LLC.

Product means a good or service available for purchase through or related to this Application, including physical goods, custom pergola products, installation services, design services, consultation services, documents, digital files, booking services, or other offerings.

Terms means all provisions applicable to the use of this Application, including these Website Terms and Conditions, Privacy Policy, SMS Terms and Conditions, and any other related agreements or documents, as updated from time to time.

User or you means any natural person or legal entity using this Application.

2. Privacy Policy

2.1 Overview

This Privacy Policy explains how enVision Pergolas LLC collects, uses, discloses, retains, and protects personal information when Users visit our Website, submit forms, request quotes, communicate with us, purchase products or services, interact with our ads, or opt in to receive SMS messages.

By using the Website or providing information to us, you acknowledge the practices described in this Privacy Policy.

2.2 Information We Collect

We may collect the following categories of information:

Information You Provide Directly

• Name;
• Email address;
• Phone number;
• Mobile phone number;
• Mailing address;
• Project address;
• Billing information;
• Product interests;
• Project details, measurements, specifications, surveys, drawings, site photos, or other information you submit;
• Communications, messages, requests, reviews, or feedback;
• Account login information where accounts are available;
• Payment-related information processed by third-party payment providers;
• Consent records, including marketing and SMS opt-in records; and
• Any other information you choose to provide.

Information Collected Automatically

When you visit or use the Website, we or our service providers may automatically collect:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Date and time of visit;
• Referring website;
• Approximate location derived from IP address;
• Cookie identifiers;
• Analytics data;
• Advertising interaction data; and
• Website performance, security, and usage information.

Information from Third Parties

We may receive information from third parties such as:

• Payment processors;
• Financing providers;
• Advertising platforms;
• Analytics providers;
• CRM and communication platforms;
• Scheduling tools;
• Lead-generation partners;
• Social media platforms;
• Contractors, vendors, installers, engineers, permit expediters, or other project participants; and
• Publicly available sources.

2.3 How We Use Information

We may use personal information to:

• Provide, operate, and improve the Website and Service;
• Respond to inquiries;
• Prepare quotes, proposals, invoices, and contracts;
• Process orders and payments;
• Coordinate design, engineering, permitting, fabrication, delivery, installation, service, inspections, warranty, or project closeout;
• Communicate with Users about projects, appointments, account notices, order updates, promotions, or service messages;
• Send email, phone, or SMS communications where permitted;
• Maintain customer records;
• Provide customer support;
• Personalize Website content and advertising;
• Analyze Website performance and marketing effectiveness;
• Prevent fraud, abuse, security incidents, unauthorized access, or illegal activity;
• Enforce our Terms, contracts, and legal rights;
• Comply with legal, tax, accounting, regulatory, insurance, dispute, and recordkeeping obligations; and
• Carry out any other purpose disclosed at the time of collection or with your consent.

2.4 Cookies, Analytics, and Advertising Technologies

We may use cookies, pixels, tags, scripts, local storage, analytics tools, advertising platforms, and similar technologies to operate the Website, remember preferences, understand how Users interact with the Website, measure marketing campaigns, and deliver or improve advertising.

Users may be able to control cookies through browser settings. Disabling cookies may affect Website functionality.

Where required by law, we will provide cookie choices, consent mechanisms, or opt-out methods.

2.5 How We Share Information

We may share personal information with:

• Service providers who help us operate the Website, CRM, email, SMS, hosting, analytics, advertising, scheduling, payment processing, customer support, or business systems;
• Contractors, installers, engineers, permit expediters, manufacturers, shipping providers, inspectors, and other vendors involved in fulfilling a project or customer request;
• Payment processors and financing providers;
• Advertising and analytics partners where permitted by law;
• Professional advisors such as attorneys, accountants, insurers, consultants, and auditors;
• Government agencies, regulators, courts, law enforcement, or other parties where required or permitted by law;
• Successors, buyers, or assignees in connection with a merger, sale, financing, reorganization, bankruptcy, asset transfer, or business transaction; and
• Other parties with your consent or at your direction.

2.6 Required Mobile Information Protection Language

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This means that SMS opt-in data and consent records will not be shared with third parties for their marketing or promotional purposes.

2.7 SMS Consent and Mobile Numbers

If you provide your mobile phone number and consent to receive SMS messages, we may use your number to send text messages related to order updates, account notifications, customer service, appointment reminders, project updates, or promotional offers, depending on the consent you provided.

SMS consent is not a condition of purchase unless expressly stated and permitted by law.

We will maintain records of SMS opt-in, opt-out, and consent preferences as reasonably necessary for compliance, security, and business purposes.

2.8 Sale or Sharing of Personal Information

enVision Pergolas LLC does not sell personal information in exchange for money.

Certain advertising or analytics practices may be considered a “sale,” “sharing,” or “targeted advertising” under some U.S. state privacy laws. Where applicable, Users may have the right to opt out of such processing.

We do not sell or share text messaging originator opt-in data or SMS consent information with third parties for marketing or promotional purposes.

2.9 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining records, completing projects, resolving disputes, enforcing agreements, complying with legal obligations, and protecting our rights.

Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, warranty obligations, tax and accounting rules, dispute needs, and business operations.

2.10 Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and for notifying us promptly of any suspected unauthorized access.

2.11 Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate personal information;
• Request deletion of personal information;
• Request a copy of personal information in portable format;
• Opt out of certain targeted advertising, sale, or sharing of personal information;
• Restrict or object to certain processing;
• Withdraw consent where processing is based on consent;
• Appeal a denied privacy request where applicable; and
• Not be discriminated against for exercising privacy rights.

To exercise privacy rights, contact us at:

info@envisionpergola.com

We may need to verify your identity before completing a request. We may deny or limit requests where permitted by law, including where retention is required for legal, contractual, security, warranty, tax, accounting, dispute, fraud-prevention, or business purposes.

2.12 California Privacy Rights

California residents may have additional rights under California privacy laws, including rights to know, access, correct, delete, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising rights.

If California privacy laws apply to enVision Pergolas LLC based on legal thresholds and activities, California residents may submit requests by contacting us at info@envisionpergola.com.

Authorized agents may submit requests where permitted by law, subject to verification.

2.13 Florida and Other U.S. State Privacy Rights

Residents of Florida and other U.S. states with applicable privacy laws may have additional rights depending on the law, business size, revenue, data volume, type of data processed, and other legal thresholds.

Where such laws apply to enVision Pergolas LLC, eligible residents may exercise their rights by contacting us at info@envisionpergola.com.

2.14 European and International Privacy Rights

Users located in the European Economic Area, United Kingdom, Switzerland, or other jurisdictions with similar privacy laws may have rights to access, rectify, erase, restrict, object to processing, request portability, withdraw consent, and lodge a complaint with a supervisory authority.

Where applicable, our legal bases for processing may include performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of legal rights.

International transfers of personal information may occur where our systems, vendors, or service providers are located outside the User’s jurisdiction. Where required by law, appropriate safeguards will be used.

2.15 Children’s Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

2.16 Email Marketing

Users may unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us.

Even after unsubscribing from marketing emails, Users may still receive transactional, project-related, legal, account, service, or administrative communications.

2.17 SMS Marketing and Transactional Messages

SMS communications are governed by the SMS Terms and Conditions included below.

Users may opt out of SMS messages by replying STOP to an SMS message or by contacting us. Other reasonable opt-out requests will also be honored as required by law.

2.18 Do Not Track and Global Privacy Controls

Some browsers or devices may transmit “Do Not Track” or global privacy preference signals. We will respond to legally recognized browser-based opt-out signals where required by applicable law and where technically feasible.

2.19 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date.

Where required by law, we will provide additional notice or request consent for material changes.

2.20 Contact Us

For privacy questions or requests, contact:

enVision Pergolas LLC